- Do you offer free shipping?
Yes, we offer free expedited shipping over US$35/CA$40.
For other orders, as a small business, we value every single customer and have tried the best of us to offer shipping fees varying from US$3.81/CA$4.99 to US$6.86/CA$8.99.
- Do you offer free pick-up?
Due to the severity of the pandemic in Canada, we have temporarily disabled local pick-up.
Note: Customers who requested local pick up can still pick up their orders but are advised to do so as soon as possible. Please email us if you encounter any issues.
- How long does it take to ship my orders?
We ship orders every 2-4 days. We select couriers that have tracking enabled and your orders should normally arrive within a week in North America. Some secluded regions may take longer.
You should receive an email order notification with a tracking number to track your shipment.
Please note that due to the pandemic, shipping delays are expected with most courier services.
- What is your return policy?
Plantish does not accept returns as returned inventory in the US alone creates over 15 million tons of carbon dioxide emissions annually.
If the tracking number status is delivered, we unfortunately won't be able to cover stolen or misplaced packages.
However, if there're issues with products, please don't hesitate to email us at email@example.com, phone 647-894-7440, or fill the contact form below. We will address these on a case-by-case basis.
Thank you for being eco-friendly!